Refund policy

                                                       Refund policy
RETURNS
We stand behind the quality of our products and offer a 30-Day Money-Back Guarantee for specific issues outlined below.

Because each item is custom-made using your photo and personalization, this guarantee applies only to product issues not personal preference.

What’s Covered (30-Day Guarantee)
You are eligible for a replacement or refund if your order has:

Engraving errors (incorrect or missing engraving not matching your order)
Custom text errors made by our team
Damage during shipping
Missing items from your order

How to Make a Claim
If your order qualifies, please contact us within 30 days of delivery at support@3dcrystalgift.co with:

Your order number
A description of the issue
Clear photo or video evidence
Our team will review your request and offer a replacement or refund where applicable. You will be responsible for covering the cost of your return.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You will be responsible for covering the cost of your return shipping.
CANCELLATIONS
Because all products are custom made and production begins shortly after an order is placed, cancellation requests are limited.

Orders may be cancelled within 2 hours of purchase at no charge.

If a customer requests cancellation after 2 hours of placing the order, a $20 customization fee will apply and will be deducted from the refund amount.

Once production has started, orders may no longer be eligible for cancellation.
To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dwellbing@aliyun.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dwellbing@aliyun.com.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.