FAQ

All of our custom products are made of K9 Crystal. We chose this material for its clarity, which makes it perfect for showcasing 3D engraved images. It’s also highly durable; even after a lifetime of use, these crystals never lose their characteristic shine.

All of our engraved products are made from high-quality crystal, which is pretty fragile. However, as long as you handle your crystal with care and display it somewhere safe, it should last for over a lifetime!

Nope, never! As long as your crystal remains intact, the image inside will be safe from any kind of fading, deterioration, or discoloration.

Yes, you should be able to clean your crystal with products you probably already have at home. Here’s how:
Step 1: Use glass cleaner to remove dust and restore your crystal’s shine.
Step 2: Dry it with a dust-free microfiber cloth, glass cleaning cloth, or other soft cloth. Don’t use paper towels or any other rough materials, as these might scratch the surface.
Step 3: Sit back and bask in the brilliance of your spotless crystal!

Ready to show off your personalized 3D Photo Crystal? The first thing you’ll want to do is choose a secure location in your home where it isn’t likely to fall or get knocked over. Second, it helps if you can find a dark, solid-color background to make your image stand out. Finally, for the best 3D experience, we recommend purchasing an LED Light Base to put your custom engraving in the spotlight!

A 2D laser engraving recreates your photo in stunning detail as a flat image within your crystal. We can produce a 2D photo engraving inside any of our crystal necklaces, keychains, and wine stoppers.

A 3D engraving adds another dimension to your image. When you view your 3D crystal from the front, you’ll see your photo recreated with realistic depth. Turn it around to the back side, and a breathtaking optical illusion will make it look like the people and pets in your image are following you with their gaze!

Typically, our designers remove the background of your image to make the people and pets in your photo the focal point of your engraving. However, the whole point of a customizable product is that you get to decide how it looks! If the background of your photo is important to your engraving, you can opt to include it for an additional fee by selecting 2D Background after uploading your image.

Please note that your background will appear in 2D, but people and pets will still appear in 3D unless otherwise specified.

That would be neat, but unfortunately laser engraving isn’t the same as laser printing. Our custom crystal images are created by making tiny laser etchings on specifically plotted points beneath the surface of the crystal. Because of that, we’re not able to deposit color. We still think the final product looks pretty cool!

Selecting a photo is the most important part of your customization process. After all, your 3D image will be the focal point of your crystal! Our designers ensure that each photo looks its best before engraving, but certain types of photos can produce especially breathtaking 3D images.

Here are a few tips to help you choose the best picture for your 3D engraving.

Portraits and half-body shots tend to yield the most impressive results. To get the neat “following” effect on the backside of your crystal, you should pick a photo with a clear view of the subjects. All faces should be looking into the camera.

Choose a photo that was taken in good lighting. Shadows can sometimes become empty space in a 3D engraving.

Try to avoid photos taken from a bird’s eye view or other unusual angles. These images can sometimes look strange as 3D engravings.

We handle your digital photos with the utmost care, and we’ll never use them for any purpose other than to create your custom crystal.

Of course it is! your security is our priority. We don’t collect any of your credit card information. We use secure payment processors that ensure your information is only used to complete your transaction. You can learn more about our payment processors in our Privacy Policy.

Yes! We take every possible measure to ensure your security and safety while using our website. We may collect information to improve your experience and give you the best possible service. To find out more about what kind of information we collect, how it’s used, and how to manage your preferences, please read through our Privacy Policy.

Absolutely!we make sure each crystal that departs from any of our locations is well-protected against the perils of travel. We package our crystals in sturdy gift boxes (except for necklaces; these are packaged in gift bags) then wrap them in plenty of bubble wrap to absorb any bumps or jostling.

However, despite all precautions, accidents do sometimes happen. If your crystal is damaged in any way when it arrives, please contact us immediately .

Once your order is on its way, you'll receive a confirmation email with a tracking number. You can use this number to track the status of your package here. You can also input your email address and order number.